Best Rate Guarantee
There are many options available to reserve a hotel room and we want you to be confident that booking directly with the Rimrock Resort Hotel is your best option because of our BEST RATE GUARANTEE.
OUR BEST RATE GUARANTEE: The Rimrock’s online rates are the same as the rates available by phone. If you find a lower rate through a major online reservations booking engine* (Expedia, Travelocity, Booking.com, Orbitz, Hotels.ca): and make us aware and complete the claim form within 24 hours of booking we will match the rate and give you an extra 10% off.
More Reasons to book directly with The Rimrock Resort Hotel:
- PAY WHEN YOU STAY and not a moment before!
- EXCEPTIONAL SERVICE when booking directly with the Rimrock we can assure that your specific needs and requests are met even before your arrival. When booking with the Rimrock you will be talking directly with an in-house trained Rimrock associate who will work with you to provide the best package, best rate or ensure you will receive the correct information to fulfill your needs.
- MAKE CHANGES WITH EASE it’s easy to make changes with a Rimrock employee onsite at the hotel, they have the knowledge about the hotel and the area and will always be able to answer your questions.
- NO HIDDEN FEES many online travel sites charge extra fees for online bookings. We do not!
- EXCLUSIVE OFFERS and SAVINGS are available to our guests who book direct. Savings are offered through our monthly newsletter.
- BEST HOTEL INFORMATION get the most updated information about our hotel right on our site. Everything from guest room information to meeting details, not to mention up-to-date and accurate hotel photos.
Terms and Conditions
If you find a lower rate on a major online booking engine, as outline below, we’ll match it and give you a 10% discount. This offer is subject to the following terms and conditions:
- Current standing reservation must be made through any Rimrock direct booking channel (ie. direct call or online hotel website).
- The guarantee does not apply to the following rate types:
The Rimrock rate and the “Comparison Rate” must be found, and a completed claim form submitted, within 24 hours. The rates must be for the same hotel, room type and reservation dates. The same cancellation and advance purchase policies, and other terms and conditions governing the rates must apply.
Rimrock will verify the Comparison Rate within 24 hours of receiving your claim and notify you of the results. Because the claim must be processed before check-in, you must submit your claim at least 24 hours prior to check-in.
When multiple rates for the same hotel, reservation dates, and room type are available through a Rimrock channel you must reserve the lowest rate to be eligible for the guarantee.
The Comparison Rate must be available to the general public and be verifiable by Rimrock. If the Comparison Rate is offered through a Rimrock channel, you must reserve that rate to qualify for the guarantee. If the Comparison Rate is reserved through a non-Rimrock channel, Rimrock is not responsible for any fees or other costs incurred due to cancellation of a reservation.
Rate comparison will be made net of any taxes, gratuities, or any other fees associated with the room rate, and the Comparison Rate must still be available at the time Rimrock validates the claim. Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee.
Comparison Rates applicable to only a portion of your entire scheduled stay will not be honored.
Void where prohibited by law. Rimrock reserves the right to modify or cancel the guarantee at any time without prior notice
Comparison rate must be quoted in Canadian dollars.
- Rates that are not publicly available, such as negotiated corporate or group rates.
- Discount rates offered only to members of groups or individuals who meet previously-specified criteria, including CAA/AAA members, seniors, and government employees.
- Package rates that include the room and other components such as travel, car rental, entertainment, and/or non-breakfast meals.
- Package or group add-on rates that extend the length of a stay.
- Rates negotiated for stays extending beyond 10 nights.
- Rates that are available on auction Web sites.
- Rates available on Web sites, such as Priceline and Hotwire, that do not disclose the hotel brand until the reservation is completed.
- Pre-paid rates that involve a voucher or other form of pre-paid certificate (including electronic vouchers and certificates).
If you have any questions about the Best Rate Guarantee with The Rimrock, please contact us by phone at 1-888-RIMROCK (746-7625) or (403)762-3356
Online Claim Form
Making a claim is easy with The Rimrock’s Best Rate Guarantee. Follow the instructions to fill out the below form and click “submit”. For full details, please review our terms and conditions.
- The Rimrock rate and the “comparison rate” must be found, and a completed claim form submitted, within 24 hours and must be for the same hotel, room type, and reservations dates.
- The form indicates all the required information, as well as all sites included in our major online booking engines applicable. You will need to provide Rimrock one reservation that has been booked through either the Official Hotel Website or direct through phone to the hotel.
- If you found your lower rate through a non-Rimrock Internet site, you do not need to make a second reservation, but you will need to provide the web address where you found the lower rate.
- Rimrock will contact you within 24 hours of submitting your claim.